IT Enterprise Support

Company Description:

B2B Workforce platform is for anyone who wants to do flexible working shifts (FT/PT, even just events), looking for competitive salary returns, and possibly work as a freelancer or employee in the posted work developments. We cover everything, so even if you do not have such training then we are here to help you with the relevant work support.

To be successful as an IT Enterprise Support, you should be able to monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.

Skills required:

• Degree in computer science, IT or similar field
• Ability to think logically
• Good knowledge of hardware and software
• Up-to-date knowledge of latest IT trends
• Excellent communication skills
• Ability to work well in a team
• Exceptional problem solving skills
• A strong customer focus
• Ability to multitask and reach deadlines
• Outstanding attention to detail

Responsibilities

• Logging and processing support calls
• Install and configure computer hardware, software and systems networks.
• Planning and starting scheduled maintenance upgrades
• Setting up new accounts for staff
• Deal with password issues
• Communicating with users to understand the nature of problems they encounter
• Troubleshoot system and network problems
• Repair and replace equipment
• Conduct electrical safety checks on computer equipment
• Maintaining records of software licenses