Customer Service Manager

Company Description:

B2B Workforce platform is for anyone who wants to do flexible working shifts (FT/PT, even just events), looking for competitive salary returns, and possibly work as a freelancer or employee in the posted work developments. We cover everything, so even if you do not have such training then we are here to help you with the relevant work support.

As a customer service manager, you’ll make sure that the needs of customers are being met or exceeded. Your aim is to provide and promote excellent customer service throughout the organisation you work for. You’ll manage the customer service team, making sure that service standards are being met and problems are resolved.

Skills required:

• Customer service skills
• Administration skills
• Patience and the ability to remain calm in stressful situations
• The ability to accept criticism and work well under pressure
• Business management skills
• To be thorough and pay attention to detail
• The ability to work well with others

Responsibilities

• Provide help to customers using your organisation’s products or services.
• Communicate with customers by telephone, email, letter and face-to-face.
• Handle customer complaints or any major incidents.
• Issue refunds or compensation to customers.
• Analyse statistics and write reports to determine the level of customer service your organisation is providing.
• Improve customer service procedures, policies and standards for your organisation or department.
• Manage staff recruitment and appraisals.
• Train staff to deliver a high standard of customer service.
• Lead a team of customer service staff.