Customer Service Assistant Job Description

Company Description:

B2B Workforce platform is for anyone who wants to do flexible working shifts (FT/PT, even just events), looking for competitive salary returns, and possibly work as a freelancer or employee in the posted work developments. We cover everything, so even if you do not have such training then we are here to help you with the relevant work support.

The ideal candidate for this role would be able to thrive in challenging situations, especially when dealing with upset or unhappy customers – particularly during delays and other disruptions.

Skills required:

• Receive incoming calls and make outbound calls to customers.
• Providing technical support, explaining how products work, and resolving issues for customers who are unhappy with their products.
• Record information in customer files, keeping these records up-to-date.
• Set up payment schedules with customers who have yet to pay their bills and reach out to customers to collect money on past due accounts.
• Keep the  work areas clean and organized. Keep customer areas looking neat and attractive.
• Provide basic training to new staff members.

Responsibilities

• High School Diploma or equivalent.
• Customer service past work experience preferred
• Communication skills 
• Problem-solving skills
• Data entry – basic data entry skills that allow them to accurately key information into databases and digital customer files 
• Management – leadership skills are essential for customer assistants