Admin Assistant

Company Description:

B2B Workforce platform is for anyone who wants to do flexible working shifts (FT/PT, even just events), looking for competitive salary returns, and possibly work as a freelancer or employee in the posted work developments. We cover everything, so even if you do not have such training then we are here to help you with the relevant work support.

We are looking for an Admin Assistant that will be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Administrative Assistants must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, Administrative Assistants should have a genuine desire to meet the needs of others.

Skills required:

• Provide help to customers using your organisation’s products or services.
• Communicate with customers by telephone, email, letter and face-to-face.
• Handle customer complaints or any major incidents.
• Issue refunds or compensation to customers.
• Analyse statistics and write reports to determine the level of customer service your organisation is providing.
• Improve customer service procedures, policies and standards for your organisation or department.
• Manage staff recruitment and appraisals.
• Train staff to deliver a high standard of customer service.
• Lead a team of customer service staff.

  Responsibilities
  

• Answer telephones, assisting with queries and replying email messages
  Preparation of template documents, agreements, letters and  reports
• Assisting in setting up the meetings 
• Provide a professional support to Customers, offering the best customer service
• To act as the main contact in the team for approval of payments and assist the finance team with any queries
• Notify any issues to the Service desk department
• Provide support to the team, colleagues, and manager in respect of any ongoing review of processes and come up with new ideas that will improve the general workflow efficiency.